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  • When registered for the course, be patient. We will process your registration manually within office working hours and will send you an email. Please contact us on, if you haven’t heard from us for 2 working days.

  • Failure to pay the course fee, or not attending a course is not considered as cancellation. Cancellations must be made at least 5 working days before the beginning of the course (in individual situations you can agree on shorter cancellation term with your teacher).

  • The course fee will be refunded only if the course is canceled by the education center, or if you have canceled your registration at least 5 working days before the beginning of the course. Cancellations must be made by email on You will get a confirmation email as soon as we will proceed with the cancellation. 

  • If the cancellation is made after the last cancellation date, or is not made at all, the course fee will be charged in full. 

  • We do not accept cancellations by phone.

  • Course payments are not returned for any personal reasons the students may have, such as illnesses. 

  • Any overdue payments from registrations that haven’t been canceled can be sent to collections.

  • We will charge 5€ for the first and 5€ for the second payment reminder.

  • If you have paid for the course, and you cancel your registration in time, or the course is canceled by us, send your bank account number on  for a refund.

  • A single canceled lesson during the course will be compensated, and refunds will not be made for it.

  • EDUKOS Online Institute is not liable for cancellations of premises that have been rented from external providers.

  • You do not need to inform us of absences. You will not lose your place on the course for being absent.

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